Order acceptance
Orders, quotes, appointments, and sourcing requests are confirmed only once payment terms, specification, availability, and client details have been agreed.
Terms of service
Store Policy
Clear terms for ordering from a jewellery house where many pieces are custom, sourced, or prepared privately for the client.
Custom work
Bespoke jewellery, grillz, resized pieces, engraved items, and watch sourcing are made or found for a specific client and are normally final sale.
Privacy
Client information is used to respond to enquiries, prepare orders, manage appointments, and support aftercare. We do not sell client details.
Aftercare
Fine jewellery should be worn and stored with care. Contact us before polishing, resizing, repairing, or cleaning a Black Rose piece through a third party.