STORE POLICY

Commitment to Quality and Customer Satisfaction At Black Rose Jewellers, we are dedicated to providing high-quality jewellery and ensuring customer satisfaction at every step. We value our customers and strive to offer the best shopping experience, from browsing to after-sales service.

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Customer Support Availability

 

Business Hours: Our customer care team is available Monday to Friday from 9:00 AM to 6:00 PM GMT (London time)

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• Contact Us: You can reach our team via:

  • Email: Contact@Blackrosejewellers.com

  • Phone: +44 7301 016372

  • Instagram: Message us on Instagram @BlackRoseJeweller

  • WhatsApp Business: Message us on WhatsApp at +44 7301 016372

• Response Time: We strive to respond to all inquiries within 24 hours.

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Warranty and Repairs

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• Warranty: All jewellery comes with a 30-day warranty against manufacturing defects.

• Repairs: We offer repair services for products beyond the warranty period at a reasonable cost. Contact us for a quote and instructions on sending your item for repair.

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Custom Orders

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• We offer custom jewellery design services. Once an order for a custom piece is confirmed, it cannot be canceled or returned unless the item is defective or does not meet the agreed-upon specifications.

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Secure Payments

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• We use industry-standard encryption to protect your payment and personal information.

• Accepted payment methods include credit/debit cards, PayPal, and more will be added soon.

• Cash on Collection: Cash on collection is available for certain orders. To place a cash order, please contact us directly via Instagram @BlackRoseJeweller or WhatsApp Business at +44 7301 016372.

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Privacy Policy

 

We are committed to protecting your privacy. All personal information collected is used solely for processing your orders and improving your shopping experience. We do not share or sell your information to third parties.

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Feedback and Complaints

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• We welcome feedback on our products and services. Please contact us if you have any concerns, and we will work to resolve the issue promptly.

• Escalation Process: If you are unsatisfied with our response, your complaint will be escalated to a senior customer service manager for resolution.

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For any additional assistance, please don't hesitate to contact our customer care team. We value your trust and are here to ensure your experience with Black Rose Jewellers is exceptional.