Free Standard shipping on orders over £100
SHIPPING & RETURNS
Shipping Policy
At Black Rose Jewellers, we pride ourselves on providing exceptional shipping services to our customers. We offer fast and reliable shipping methods, ensuring that your orders reach you in a timely manner however delays can happen which may be out of our control which is why all shipping times are an estimate and not a promise. Our packaging is carefully chosen to protect your precious jewellery and watches during transit.
Return & Exchange Policy
We understand that sometimes a purchase may not meet your expectations and sometimes things happen so we do allow for refunds and Exchanges, however given the value of the products we sell and because fake versions exist, refunds are only given once the product has been returned and verified for authenticity.
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Certain goods such as custom made jewellery are not eligible for returns or refunds due them being custom made unless there is a major fault on our side in which case a refund or a return will be offered.